How Griffin Residential recovered thousands in late payments with PayProp

Family-led estate and lettings agency Griffin Residential is now responsible for more than 900 fully managed properties across the Thurrock region– up from around 300 in 2016. But as their lettings portfolio grew, they noticed that their previous CRM software platform was struggling to keep up with the growing workload. With so many properties to manage, agents were spending unnecessary hours going through inefficient processes – particularly when it came to chasing up late payments.

In May 2020, Griffin Residential signed up with PayProp – and the team immediately began to see the difference. Automating arrears-chasing hasn't just saved time, it has also helped them to recover tens of thousands in late payments.

My advice to any business involved in lettings and property management is to invest an hour of your time to meet with PayProp; you won’t regret it.