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Where we use the words “we”, “our”, or “us” we mean Property Payment Solutions (Pty) Ltd (registration no. 2005/001364/07), a private company incorporated under the laws of South Africa, with address 38 Dorp Street, Stellenbosch, 7600, South Africa (“PayProp”).  

PayProp is a part of the Reapit Group (RPL Parent Ltd – Company no. 15303707) a company registered in England and Wales and registered office address at 67 – 74 Saffron Hill, EC1N 8QX London, United Kingdom.

For the purposes of data protection law and for most of our personal information processing, we are an operator. We are an operator with respect to the personal information which our clients (“clients”) capture on our platform where we are acting upon our clients’ instructions.  

However, in certain circumstances we also act as a responsible party. This policy addresses personal information processing we carry out in our capacity as a responsible party. This policy describes the way that we, as a responsible party, collect, store, use, and protect data that can be associated with you or another specific person and can be used to identify you or that person (“personal information”).

This policy applies to you if you are someone who:  

• browses our website available at https://www.payprop.com/za(“website”);  

• is mentioned on our website;

• submits an inquiry via our website; or

• requests certain communications via our website.

This policy does not apply to you if you are a job applicant, employee, agent or contractor. The fair, lawful and secure processing of the personal information of these types of data subjects is governed by other company policies outside the scope of this

This policy applies to the services we offer through our websites and applies to personal information we process in pursuit of our own purposes which include our marketing and business development efforts.  

We collect potentially personally-identifying information like Internet Protocol (IP) addresses. We do not use such information to identify our website visitors and do not disclose such information, other than under the same circumstances that we use and disclose personally-identifying information, as described below.

This policy does not apply to the personal information that our clients control and process via our services. This policy does not apply to services other companies or individuals offer. This policy does not cover the activities performed by other companies and organisations who advertise our services or any third party operating any website to which our websites may contain a link.

By submitting personal information to us, you acknowledge and accept the practices described in this policy. We will endeavour to bring this policy to your attention every time we ask for your personal information. We will seek your specific consent whenever applicable law requires specific consent.

It will be very difficult and, in some cases, even impossible for us to provide you services if you refuse to allow us to process your data. If you do not accept the practices described in this policy, or cannot form a legally binding contract, you must not provide us with any personal information.

If you have provided us with other data in addition to those available on your account, you have the right to withdraw your consent to the processing of such additional data at any time by contacting our Information Officer at io@payprop.co.za.

Should you withdraw your consent to the processing of your data, you are hereby informed that such withdrawal may prevent us from providing all or certain aspects of our available services. You should also be aware that where we process your data under another lawful basis than consent, for example under contract or legal obligation, a request to delete your information may not be feasible or even allowed.

Non-personal information

Like most website operators, we collect non-personal information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site and the date and time of each visitor request, from our website visitors.

Our purposes in collecting such non-personal information are to optimise your experience of our websites and render them more user-friendly, better understand how you use our websites and analyse your behaviour for statistical purposes, for example by monitoring the most popular service accounts on our websites. From time to time, we may release non-personal information in the aggregate, e.g., by publishing a report on trends in the usage of our websites. We may display this information publicly or provide it to third parties.

Personal information

You may choose to interact with us in ways that require us to gather your personal information.  

If you send us a request (for example via a support e-mail or via one of our feedback mechanisms), we reserve the right to publish it to help us clarify or respond to your request or to help us support other users.

We do not collect or process more personal information than is necessary for us to fulfil the purposes for which we collected and processed the personal information. The amount and type of personal information that we gather depends on the nature of the interaction, as detailed below.

We will not rent or sell personal information to anyone and will ask your consent before using personal information for a purpose other than those set out in this Privacy Policy, subject to applicable law.

Your personal information will be made available only to the members of our staff who need to have access to such personal information to perform the purposes for which personal information have been provided. Such members of our staff have been instructed with respect to and have committed to comply with the contractual and legal data protection obligations.

You have the right to access and update your personal information at any time through your account on our websites.

In addition, and to the extent applicable, you have the right to:

• request to have access to your personal information and obtain information in relation thereto (i.e. purposes of the processing, categories of personal information concerned, recipients to whom personal information have been or will be disclosed, etc.);

• request to rectify your personal information;

• request erasure of your personal information, unless retention of personal information is required by any contractual terms, applicable law or competent court or authority;

• withdraw your consent to processing;

• if necessary, lodge a complaint with the Information Regulator; and

• object to or restrict the processing of your personal information.

To exercise any of these rights, please contact io@payprop.co.za. We are committed to guaranteeing the statutory rights of individuals. If you send us a request regarding your rights under data protection law we will respond within 30 calendar days of receipt and, where possible, address your request within such time.

If requests are manifestly unfounded or excessive, in particular because of their repetitive character, we reserve our right to either charge a reasonable fee, taking into account the request, or refuse to act on the request. Without prejudice of non-personal information, we may request the provision of additional information to confirm the identity of the data subject if we have reasonable doubts concerning the identity of the person making the request.

We do not engage in profiling which is capable of producing legal or other significant effects for individual data subjects.

You must ensure that data you provide to us is:

• correct;

• accurate;

• current;

• truthful; and

• compliant with any applicable laws.

In particular, since we will use e-mail and telephone communications with you, you are required to notify us of any modification of your e-mail address or contact number. Alternatively, you can directly update your contact profile on your account.

Insofar as you provide us with personal information about third parties, you represent and warrant that you have the right to share this personal information and where necessary have obtained sufficient informed consent from such persons and provided them with all necessary information, as may be required by applicable law or agreement, for us to store and process any such personal information.

We operate an internal Data Retention Policy. We will keep general and personal information only as long as it is necessary for the purposes for which they have been provided, unless retention of data is required by any applicable law or competent court or authority or for statistical or archiving purposes.

We operate an internal Information Security Policy. We have taken and will maintain technical and organisational security measures to ensure our own and our suppliers’ information security standards are appropriate to the risks associated with the personal information processing we undertake.  

In particular, to protect personal information against unauthorised or unlawful processing, accidental loss, destruction or damage and ensure the ongoing confidentiality, integrity, availability of personal information and resilience of the systems and services used for processing of personal information. Our Information Security Policy is available for review upon request.

Certain data which our clients provide us is stored on servers in foreign jurisdictions, notably in the European Union.

We work solely with world-class suppliers, some of whom have branches outside the Republic of South Africa.

Any transfers of your personal information outside South Africa will only take place subject to appropriate safeguards as provided in data protection law. These safeguards are intended to secure your rights as a data subject with respect to any relevant non-South African domiciled entities.  

To accomplish the purposes mentioned in this Policy (in order to provide or develop our Services or where one of the other legitimate interests identified above applies) we may need to disclose your personal information to other entities, including to entities located in countries whose data protection laws may be different from those in your country of residence.

As a website visitor, by using PayProp’s websites, you hereby agree and give your consent to us to transfer and communicate your personal information. If you do not consent, you must not use our website.  

In respect of using our services, or in other instances where we process your personal information, we will only transfer your personal information where we meet the requirements set out in applicable data protection law (for example, transfer is necessary for the performance of a contract). We will only transfer and communicate your personal information as follows:

• Transfers to affiliated companies: We may disclose your data to our affiliated companies, whose offices are in the USA, Canada, UK, Ireland, Switzerland, Denmark, Australia, and New Zealand.

• Transfers to third parties: We may disclose your data to our third-party contractors that need to have access to such data in order to process it on our behalf or to provide services available on our websites. Third-party contractors have executed agreements with us requiring, in particular, that they abide by the rules of the applicable data protection laws, in particular the Protection of Personal Information Act 4 of 2013, and comply with any instruction they receive from us, as responsible party or operator, regarding personal information.

We assume responsibility for the security of personal information that is accessible by our overseas affiliates.

If you are a registered user of a website of ours and have supplied your e-mail address, we may occasionally send you an e-mail to tell you about new features, solicit your feedback or just keep you up to date with what's going on with PayProp and its services. We primarily use payprop.com to communicate this type of information, and we expect to keep this type of e-mail to a minimum.  

You may opt-out from receiving our e-mails by selecting the unsubscribe option available at the bottom of all e-mail communications. Please also note that if you do opt-out of receiving messages from us, we may still send you important administrative messages and you cannot opt-out from receiving such administrative messages.

We only use cookies if you have consented by selecting “yes” in the cookie banner that appears when you first visit our website.  

If you wish to change your cookie preference, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

• Chrome

• Safari

• Firefox

• Edge

If you are using any other web browser, please visit your browser’s official support documents.

This Policy does not regulate the use of cookies by any advertisers. We nonetheless inform you that ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

Although most changes are likely to be minor, we may change this Privacy Policy from time to time, and in our sole discretion. We encourage you to frequently check this page for any changes to our Privacy Policy. If you have a payprop.com account, you should also check your account dashboard for alerts to these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

We reserve the right, in the event that we buy or sell all or part of our business or assets, to disclose personal information held by us to the prospective seller or buyer of such business or assets.

In relation to any queries about this Policy or any other data protection matters, please contact io@payprop.co.za, or by visiting the applicable website and clicking “Contact us” to submit your inquiry.

If you have any concerns about our use of your personal information, you can make a complaint using the details above. If you remain unhappy with how we’ve used your information after raising a complaint with us, you can also complain to the Information Regulator.  

Information Regulator

Woodmead North Office Park  

54 Maxwell Drive  

Woodmead

Midrand

Johannesburg

2191

Telephone: 010 023 5200

POPIAComplaints@inforegulator.org.za  

Last updated: August 2025