What To Automate Now: Lettings Lessons For 2027 | Live Panel

Rent collection, reconciliation and landlord payments are where a lot of agency time quietly disappears. Matching payments, chasing move-in monies and preparing landlord statements by hand all add up, and they’re often the parts of the job that slow a growing agency down the most.

In this live panel, Neil Cobbold from PayProp is joined by Stuart J Harris of Harris & Co and Catriona Smith of Arden. Two different agencies, each sharing what their process looked like before, what pushed them to change and what’s different now for their teams, their landlords and their growth.

The session includes real agency experiences, a practical walkthrough of how automated rental payments work, and a live Q&A where you can put your own questions to the panel.

What you’ll learn

• Where time and risk build up between enquiry and tenancy, once payments start coming in
• What two letting agencies automated first, and why they started there
• How automated rent collection, reconciliation and landlord payments work in practice
• What changed for their teams, their landlords and their growth
• The lessons they learnt along the way, including what they’d do differently
• Three things your agency can automate now to start 2027 in a stronger position