PayProp celebrates 20 years of industry-leading innovation in payment automation

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PayProp, the automated rental payment platform for residential property managers, is celebrating 20 years of global leadership in bank-integrated property management.

Co-founded by Johannes and Jaco van Eeden in Stellenbosch, South Africa, PayProp delivers significant monthly time and resource savings for thousands of property businesses around the world. Coupled with automated efficiencies, this enables them to scale easily and focus on growing their businesses.

Today PayProp processes £2.6bn/$2.7bn/R45.5bn in rental payments annually, covering more than 260,000 tenancies in South Africa, the UK, Canada, and United States.

Over the past two decades, PayProp has continually added new platform features to support its core end-to-end payment processing functionality – such as an integrated maintenance hub and live management reports – that are not only state of the art in the PropTech space, but free up and empower property managers, landlords and tenants with financial visibility and control. As Johannes van Eeden said,

“A big part of what makes PayProp special is our incredible support teams, who foster real relationships with customers. Other companies might outsource support, but ours is a highly efficient, highly trained, local in-house team. They speak with customers in person as well as on the phone, and their feedback and inquiries are ploughed back into the business.”

For its achievements, PayProp has recently been recognised as the top Accountancy & Finance Software in the 2024 Kerfuffle Awards, and Tech Company of the Year – Large at the 2023 Global Business Tech Awards. It was also named Supplier of the Year – Products & Services (Business), and won silver in Supplier of the Year (Technology) – Agency Software at The Negotiator Awards 2023.

In yet another award, it was the PayProp UK support team’s quick response times, unlimited training and support, and genuine love of the platform that have won it six consecutive Best in Sector – Payment Services awards from the ESTAS since 2017.

“If I can pride myself on one thing that I know I've done right, it would be bringing the right people on board,” Van Eeden said.

In addition to retaining many of its very first customers in South Africa and in the UK, a notable number of PayProp’s staff have been with the company for ten or more years.

“And everyone we’ve hired since has truly believed in and lived our purpose, underpinned by problem-solving, innovating, and loving what we do,” Van Eeden stated.

“I am as excited about PayProp's future now as when I joined nearly nine years ago, and my team shares that sentiment. PayProp has had a fantastic journey so far and we’re only just getting started – there's a promising road ahead as we continue to strive towards ensuring every agent benefits from a fully compliant and highly efficient client accounting function."

– Neil Cobbold, Managing Director of PayProp UK

“I consider myself fortunate to have been a part of PayProp since 2006 and to be part of this significant milestone of 20 years. I am thrilled with what we have accomplished in the North American market in a short period. Looking ahead, I'm excited about the growth and potential that lie ahead and eagerly anticipate what we can achieve together – even within just the next five years!”

– Samantha Ferreira, Head of Client Services at PayProp North America

“At its core, PayProp's success is due to a combination of technological innovation, extensive market experience, an unwavering commitment to consumer protection and client satisfaction, and the dedication of our enthusiastic team,”

– Jan Davel, Global Head of Compliance & Risk and Managing Director of PayProp South Africa

PayProp will carry that passion and culture into its recent merger with Reapit, a leading end-to-end sales, property and block management solution, available in the UK and Ireland, Denmark, Australia, New Zealand and the United Arab Emirates.

“Whatever form a future with Reapit takes, the goal is to make life easier and save time for property professionals who manage both the rentals and sales sides of their business,” Van Eeden said.

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