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Agencies face rising tide of AI-generated complaints

August 20, 2026

Agencies face rising tide of AI-generated complaints

Property professionals warn that agents are increasingly getting tied up in long, complex and often groundless complaints by tenants using AI ill-advisedly.

Are you ready for Part 2 of the Renters’ Rights Act?

August 20, 2026

Are you ready for Part 2 of the Renters’ Rights Act?

The second phase of Renters’ Rights Act provisions is set to come into force in late 2026. What operational changes should letting agents get ready for?

Council collection failures put PRS enforcement at risk

Council collection failures put PRS enforcement at risk

Councils are handing out fines to landlords for letting unsafe homes, but they’re often not collecting them.

What Andy Burnham means for the housing sector

What Andy Burnham means for the housing sector

We look into some of the new housing policies the new prime minister might have up his sleeve – including tax changes, housebuilding and rent controls.

Letting agents under scrutiny again: how serious are Citizens Advice findings?

Letting agents under scrutiny again: how serious are Citizens Advice findings?

A recent survey from Citizens Advice found that 48% of tenants in England who dealt with a letting agent in the last three years ran into some kind of rule-breaking behaviour.

Is this the end of insured deposits?

Is this the end of insured deposits?

The government is planning to change the rules around protecting tenancy deposits, taking responsibility – and money – out of agents’ hands.

Our growing list of awards