Prevent and recover rent arrears

Stay ahead of arrears

Catch arrears before they become a problem with live payment status views. Send proactive reminders via e-mail and text messages to prompt tenants to pay their rent.

  • Payment reminders
  • Discounted legal help
  • Automated late fee billing
100% free demo
Tenants in arrears graphs

Effective arrears management

See how PayProp helps letting agents manage and reduce tenant arrears from day one.

Tenants in arrears graphs

Long-term arrears trends

Every month PayProp’s management reports will give you a snapshot of tenant payment data, letting you see how effective your team is at chasing arrears.

Dashboard arrears alerts

PayProp knows exactly when the rent is due for each of your tenants. If a tenant misses a payment, it is automatically highlighted on your PayProp dashboard so you can take action.

Tenants in arrears dashboard notification

More ways to pay

Your tenants get many easy ways to pay with PayProp, including online, via bank transfer and using Direct Debit – so no matter if the bank is closed, they can still pay the rent.

Payment card
Text message reading: Hello Katie.  Please pay your outstanding rent by tomorrow. Thank you!

Instant arrears alerts

PayProp shows and notifies you when a tenant hasn't paid. Send e-mail and text reminders easily from within the system – 64% of tenants respond within 48 hours.

Prevent and reduce arrears

Get better tenants

Tenant Assessment Report

PayProp’s Tenant Assessment Report gives agents more information to vet a tenant. Our report includes not only a traditional credit score, but a combined score based on rental payment data from previous tenancies managed by PayProp-powered agencies.

  • More information than a normal credit report
  • Always  available for free
  • The PayProp Rental Risk Score
Tenant receiving a arrears letter
A stamp reading Final Notice
Payment performance

Tenant payment profiles

PayProp will create a snapshot of tenant payment data on the 8th of each month, which the main administrator can check from the 10th of each month before submission. This process can be automated.

  • Building a better picture of tenants’ ability to pay
  • Data-enriched Tenant Assessment Reports
Arrears communication

Rent arrears letters

  • Generated at the push of a button
  • Completely transparent
  • The arrears amount is read directly from bank files, which are integrated with the PayProp platform.
Tenant receiving a arrears letter
Quick rent payouts

Letters of demand

If tenant arrears are not reduced as a result of PayProp’s friendly payment reminders, agents can send the tenant a letter of demand through the PayProp system. This letter is a formal legal instrument and can be used as a precursor to an eviction notice if the tenant still fails to settle their debt.

A stamp reading Final Notice
The whole process from start to finish is painless. The platform itself is straightforward to use and frees up my valuable time to concentrate on growing my business. My clients love it too, as it makes their year-end tax return straightforward. Worth what I pay as it gives me peace of mind that it is all being processed accurately.
Julie Davis

Julie Davis

Julevic Property Consultants
PayProp is by far the best investment we made for our business. It saved a lot of time and even a whole member of staff became freed up to come back into the frontline! The peace of mind it gives when a key accounts person is off is worth every penny. What used to take 4 to 6 hours manually takes 20 minutes.
Jo Blaise

Jo Blaise

Massey Property Services
For me, the Tenant portal is a way to improve the tenant experience without sacrificing anything. Having the information at their fingertips, pulling up statements – it’s really convenient.
Richard Gray

Richard Gray

Chief Executive Officer, Harcourts
From start to finish the experience has been exceptional.
Angelina Franchitti

Angelina Franchitti

ESTAS Awards Feedback
We are confident that the system will improve the service we offer both tenants and landlords and give us a better overview of our various income streams as a business in the months and years to come.
Jonathan MacDonald

Jonathan MacDonald

Nicholas Humphreys Estate Agents

Trusted by thousands of management firms around the world

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  • No long-term contracts
  • Seamless onboarding

More features

Reporting

PayProp’s advanced industry trends analysis keeps you fully informed, allowing you to make the best decisions possible for your lettings business.

Security and compliance

Thousands of letting agents trust PayProp to manage their payments, so our top priority is to ensure that their data is kept secure.

Arrears management

Catch arrears before they become a problem with live payment status views. Send proactive reminders via e-mail and text message.

See PayProp in action

Let us show you how to get more out of work and more out of life!

  • Real-time property management
  • Real-time bank integration
  • Real-time reconciliation & payments